The Rise of AI Assistants – How They’re Reshaping Everyday Life

The Rise of AI Assistants – How They’re Reshaping Everyday Life

May 24, 2024 0 By Jess Livingston

Today, artificial intelligence allows us to experience life differently: from Apple Siri to Google Predictive Search and its predictive Search feature, which helps us get more done and stay more organised.

And the advances in healthcare technology are as amazing, with wearable devices to monitor health conditions and telemedicine to provide remote health consultations.

AI Personal Assistants

A modern personal assistant like Apple Siri, Google Assistant, Amazon Alexa, Samsung Bixby can make everyday living tasks easier and smarter when completed by voice-activated interaction. Natural language processing and machine learning can produce effective experiences of calendar event and reminder management as well as to-do list helpers.

Automation allows businesses to focus on more productive and valuable work by getting rid of the robotic drudgery Currently, many tasks in the workforce are menial, repetitive and time-consuming. These tasks, which are ideal candidates for automation, put a roadblock to the higher-level work most employees would rather be doing. By automating the monotonous parts of a job, employees will have free up more time for value-add projects and activities.

An AI virtual assistant can help an insurance agent to collect customer information automatically and connect to back-end systems to display instant premium. Furthermore, the artificial intelligence virtual assistant can deflect customer enquiry with automatic instant answers – hence, it improves overall customer experience, and it also reduces work pressure of agents.

AI Streamlining Processes

AI virtual assistants help us become more productive by simplifying routine tasks. Able to perform tasks by voice command using natural language processing and machine learning algorithms, virtual assistants are capable of asking and answering questions, setting appointments on calendars, giving directions, or controlling smart devices on their own authority.

The speech-recognition technology driving Siri, Alexa and Google Now that converts analog signals into digital data streams and dredges up phonemes matching dictionary definitions to create words and feeds them into an algorithm dictating how the text shows up on your screen or phone.

Generative AI virtual assistants instantaneously reply to customers’ requests and takes away much of the work for employees of customer support, while also assisting with streamlining of processes for many ventures.

AI Boosting Productivity

AI tools have already become essential allies in improving productivity in a wide range of work functions. For example, in customer service, chatbots and virtual assistants are a valued sidekick for customer service agents to offload common questions from a representative, leaving them more time to dedicate to more complex customer problems.

Generative AI writing tools allow teachers to produce multiple versions of an exam or homework assignments in a matter of minutes, freeing them to engage in classroom discussion or spend one-on-one time with students who need extra help. AI tools, moreover, have been shown to make workers – particularly the ‘creators’ most likely to lose hours to artificial thinking partners (such as coders, designers and digital marketers) – more productive.

With large data sets, AI can provide insights of information and recommendations that are not immediately visible to people within an acceptable timeframe.

AI Boosting Business Productivity

Artificial intelligence to augment human analytic workflows promises to also increase workplace productivity by automating specific processes, thereby reducing human error and eliminating the time required for mundane work activities, that is, freeing employees to focus on relationships, problem solving and innovation as opposed to administrative minutiae.

For example, generative AI software can help programmers write bug-free code by spotting patterns where problems had cropped up in similar instances in the past and flagging potential errors before they occur to save time (and money) and add value to the product.

Artificial Intelligence can also be used for virtual shopping capabilities offering real-time recommendations, or chatbots offering real-time insight and better service, or meeting software such as Switchboard offering a way of spending less time on administration and more time collaborating.

AI Streamlining Communication

It’s becoming increasingly common to see AI being used in email applications that learn your habits and arrange email according to priority and preference; or customer-service tools that are based on AI algorithms and refreshingly accurate ‘chatbots’. Or even via translation tools for those of us living far from each other.

AI has also changed workplaces by conducting analyse and check about business data and some work activities and increasing the level of productivity by facilitating all tasks.

But for many to accept and welcome in AI-led automation, education and awareness about the benefits are important, combined with the development processes being open enough to keep the human in the loop ethically, and to scale well in benefitting our human lives positively.

AI Boosting Interaction

Digital personal productivity assistants such as Siri (Apple) or Alexa (Amazon) help us get organised about appointments, shopping lists, and money matters. All of these systems rely on their artificial intelligence (AI) capabilities to understand spoken instructions and respond in helpful ways.

Customer service AI applications apply AI to process simple requests such as routing frequently asked questions to self-service portals and automatically assigning tickets to the right agents according to established criteria that reduce the volume of lost work.

Through AI, a customer-service agent is given the necessary information to understand the customer’s sentiment and intent while listening to a caller. This assists the agent in understanding the urgency behind a query and enables quick resolution of the individual’s issue. Zendesk customers using AI in their service channels see an annual increase of two percentage points in CSAT as a result.